1. pre-sales consultation and scheme design

Requirements communication: customers communicate with the company's sales staff or technical support team to clarify requirements, including equipment types, specifications, performance requirements, etc.

Scheme design: according to customer needs, the company's technical personnel to carry out scheme design, including equipment selection, configuration, layout, etc., and provide detailed scheme report.

2. Production and Manufacturing

Material procurement: according to the design, procurement of high-quality raw materials and components.

Production and manufacturing: according to the design scheme for production and manufacturing, including mechanical processing, assembly, debugging and other processes.

Quality inspection: strict quality inspection of the produced equipment to ensure that the equipment performance meets the design requirements.

3. delivery and logistics

Packaging: Professional packaging of the equipment to prevent damage during transportation.

Delivery: Select the appropriate logistics company for delivery to ensure that the equipment can be delivered to the customer's designated location in a timely manner.

Logistics tracking: provide logistics tracking services, so that customers know the equipment transportation situation at any time.

4. installation, commissioning and training

On-site installation: The company sends a professional installation team to the customer's site for equipment installation.

Commissioning and operation: After the installation is completed, carry out equipment commissioning to ensure that the equipment can operate normally and meet the design requirements.

Operation training: Provide equipment operation training for customers to ensure that customers can operate equipment skillfully.

5. after-sales service

Warranty service: provide a certain period of warranty service, during the period of non-human damage to the equipment, the company will be responsible for free repair or replacement.

Technical support: Provide continuous technical support to customers and answer the problems encountered by customers during use.

Regular return visits: regular return visits to customers to understand the use of equipment and collect customer feedback in order to continuously improve products and services.

It should be noted that the above content is for reference only because the specific service process may vary due to company policies, customer needs and other factors. If you need to know the detailed service process of Luoyang Boteng Hydraulic Machinery Equipment Co., Ltd., it is recommended to contact the company directly for consultation.