Respect customers, understand customers, continue to provide products and services beyond customer expectations, do customers forever partners. This is the service concept that we have always adhered to and advocated.

Every step 1. take, the first thing that comes to mind is that after the customer changes from a seller's market to a buyer's market, the consumer's consumption concept has changed. Faced with a large number of goods (or services), consumers are more willing to accept good quality goods (or services). The quality here not only refers to the inherent quality of the product, but also includes a series of factors such as product packaging quality and service quality. Therefore, the needs of consumers must be fully met. Should stand in the customer (or consumer) position, rather than standing in the company's position to research, design and improve services.

1. Improve the service system, strengthen pre-sale, in-sale and after-sales services, and help customers solve various problems in the use of goods in a timely manner, so that customers feel great convenience.

2. Attach great importance to customer opinions, let customers participate in decision-making, and treat customer opinions as an important part of customer satisfaction. Do everything possible to retain existing customers.

3. Establish all customer-centric mechanisms. Among them, the establishment of various institutions, the change of service process, etc., should be centered on customer needs and establish a rapid response mechanism to customer opinions.

1. Customers are buyers of goods, not troublemakers;

2. Customers know their needs and hobbies best, which is exactly the information that enterprises need to collect;

Because customers have "natural consistency", the same customer quarrel is quarrel with all customers.

Three Elements of Customer Satisfaction

1. Product satisfaction: refers to the customer's satisfaction with the quality of goods.

2. Service satisfaction: refers to the customer's positive attitude towards the pre-sale, sale and after-sales service of the purchased goods. No matter how perfect the commodity is and how reasonable the price is, when it is seen in the market, it must rely on services.

Corporate image satisfaction: refers to the public's positive evaluation of the overall strength and overall impression of the enterprise.